Thanks for shopping at Reynolds Bags.

If you are not entirely satisfied with your purchase, we’re here to help.  If you have an issue please email us at info@reynoldsbags.com.

Returns:

Our policy lasts 30 calendar days. If 30 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your items need to include the order number or proof of purchase.

** Many of our bags are custom printed for each customer, so although we do offer a 100% quality guarantee which covers material and workmanship, we can't take returns or exchanges for incorrect logos or custom text based on the order made.

We do not accept returns for merchandise that is the wrong size. Please order merchandise in a size larger if you're unsure. We only replace items if they are defective or damaged.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.  It may take a few days for it to get credited to you depending on the payment method.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional notes:

** If you put the wrong shipping address in & the order gets returned to us, you will be responsible for paying the shipping costs to send the order back to you.

------------------------------------------------------------------------------------------

** If you ordered the wrong bag type or colors based on the order made (ONLY applies to stock bags, NO custom text or logo on the bags), you have 2 options:

1) You can return the bags (you pay for shipping) & get refunded for the bag cost on the order.

2) You can return the bags (you pay for shipping) & also pay the shipping to get the correct bags sent back to you.

-------------------------------------------------------------------------------------------

Please make sure all the information is correct when you place the order, thanks!

Defects:

If you have an issue with the bags in terms of defects, please send us an email & include pictures of the bags so we can determine what the defect is.  Thanks!